Support

Write to support@lulaapps.com and we will get back to you.

Pairing

Open Settings and tap Pair with your partner. One of you shares the invite code; the other enters it. A device can be in one active pairing at a time — end the current one from Settings before starting a new one.

The widget is not updating

Turn on Board updates under Notifications in Settings. The widget is refreshed by a silent push when your partner publishes; without notification permission iOS refreshes it far less often. Opening the app also forces a refresh.

Subscriptions

MySpot Premium is billed by Apple. Manage or cancel it in Settings › your name › Subscriptions on your device, or from Manage in the app's Premium row. Refunds are handled by Apple, not by us. If a purchase did not register, use Restore purchases on the subscription screen.

Deleting your account

Settings › Delete account. This is immediate and cannot be undone: your profile, your boards, your uploaded photos, your device tokens and your pairing are removed. Cancelling a paid subscription is separate — do that in the App Store, because deleting the account does not cancel billing.

Reporting or blocking your partner

To report something your partner sent, use the menu on their board, the Report button under a gift note, or Settings › Report your partner. We review reports within 24 hours. To block them, end the pairing in Settings › Unpair: they immediately stop being able to send you boards, gifts, or notifications. For urgent problems write to support@lulaapps.com.

Lost data and a new phone

Your account is tied to a device key in your iCloud Keychain. To be safe, link your Apple ID in Settings; on a new phone, choose Continue with Apple during the introduction to get your account, pairing, and boards back. Board history is kept on your device and, with Premium, in your own iCloud backup — we cannot restore it for you.